Shipping policy

Thank you for shopping with us! Below is our shipping policy for all orders within Malaysia.

1. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
You will receive a notification once your order has been shipped.

2. Shipping Rates & Delivery Estimates
We offer both standard and express shipping options:

• Standard Shipping: 3–5 business days

• Express Shipping: 1–2 business days (selected areas only)

Shipping charges for your order will be calculated and displayed at checkout.

3. Shipping Coverage
We ship to all states in Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
Please ensure your shipping address is correct to avoid delays.

4. Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking number and link. You can use it to monitor the delivery status.

5. Delays & Issues
While we strive to deliver on time, occasional delays may occur due to unforeseen circumstances (e.g. weather, courier delays, public holidays).
If your parcel is significantly delayed, please contact us for assistance.

6. Self Pickup (If Applicable)
We also offer self-pickup options at selected locations. You’ll receive details via email once your order is ready.

7. Contact Us
If you have any questions about your shipping or order status, feel free to contact our customer service.